Many gas stations, hotels, grocery stores, and other businesses in Texas raised their prices immediately due to Hurricane Ike. As travelers and refugees fled the storm and sought food and shelter, these companies took advantage of the catastrophe to generate extra profit. Enter the reputation crisis. Hundreds to thousands of complaints are flowing in to [...]
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Handle Public Product Complaints with Care
Last week I was approached by a friend of the company. He's referred … [Read More...]
Execute Your ORM Strategy or Lose Your Company
Half-assed strategies get you nowhere. This shouldn't be a revelation, … [Read More...]
Data Loss Leads to Reputation Crises
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